안녕하세요. 총무노트입니다.

우선 저희가 사용하는 서비스 업체(서버 관리)에서 

기본적으로 일주일치의 자료를 보관합니다.

오늘 기준으로 10월 4일 / 10월5일/ .... 10월10일  

이런식으로 저희가 자료를 받을수 있습니다.

그런데 회원님 자료를 보니 마지막 백업 일자가 아쉽게도,

10월3일 08:52분입니다.

10월3일자로 올라온 자료는 잘못된 자료인지라 그 이전의 자료가 필요합니다.

그러나 저희 자체적으로는 10월 4일 이전의 자료를 구할수 없고,

서버 업체에서 유료로 한달치의 자료를 제공하고 있습니다.

대단히 죄송한 말씀이지만, 저희로서도 비용이 발생하는 일인지라 

바로 처리를 못해 드리며, 꼭 필요하신 경우 비용 부담을 해주시면,

파손 이전으로 복구 가능 하십니다.

다시한번 비용부분 말씀드린점 죄송합니다.

문자로 답변 부탁드리며, 첨부 이미지는 저희가 이용중인 서비스 업체의

안내 내용 캡처입니다. 참고 하시기 바랍니다.

감사합니다.

복구 관련 최종 확인 결과 알려 드립니다.

우선 저희 서버 서비스 업체에 다시 확인할 결과 과거 자료를 보관하고 있지 않다고 합니다.

바로 위 글에서 제가 설명 드린( 첨부 이미지 포함 ) 30일 이라는 의미가

"최근 7일간의 자료중 원하는 하루치의 자료를 30일간 보관해 준다" 로 결국 최종 7일간의 자료만이

복구 가능하다는 말을 전해 들었습니다. (결국 유료 서비스로도 해결 불가)

죄송한 말씀이지만 저희가 회원님의 자료를 복구해 드릴 방법이 없어 매우 아쉽게 생각하며,

영수증 자료(이미지)는 따로 보관하는지라 2/3/4/5/9월의 영수증만 드릴수 있고

(sharkysXXXXXXXX@gmail.com 이메일로 보내드리겠습니다)

서버 업체의 유료 복구 서비스는 사용하지 않았으므로 실비는 돌려 드리도록 하겠씁니다.

(은행/성함/계좌번호를 문자로 부탁드립니다.)

몇일만 더 일찍 문의해 주셨으면 하는 안타까움이 남네요.

혹 이전 폰은 반납 하신건지..

가지고 계시다면 혹 켜지긴 하시는지... 

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